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Experience:
5 - 10 Years
Location:
Visakhapatnam
Compensation:
Salary is NOT a constraint
Education:
UG - MBBS - Medicine
PG - Any PG Course - Any Specialization,Post Graduation Not Required,MBA/PGDM - Any Specialization,M.S/M.D - Any Specialization
Industry Type:
Medical/ Healthcare/Hospital
Role:
Operations Mgr
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
28 May
Desired Candidate Profile
Same as Above
Job Description
JOB Responsibilities: Ensure optimum operational efficiency of unit by coordinating with various functional leaders to achieve target operational growth & profitability and maximize internal & external customer satisfaction. Accountable for Process Streamlining, end to end business, clinical, manpower administration and operational issues pertaining to unit in line with Company business objectives. To ensure all Statutory Compliance. ACCOUNTABILITIES FOR THE POSITION • Identifying performance targets & accountabilities, Reviewing & evaluating performance against the targets, Identifying & addressing deviations & its relevant causes. Is responsible for bottom line profitability and revenue generation as per target of the unit.
• Strategic business planning.
• Ensures adherence to quality standards in the unit operations.
• Implementation of Clinical and administrative protocols & procedures
• Provide prompt, courteous, efficient and personalized service to all stakeholders.
• Ensures optimum utilization of facilities & services.
• Ensuring that all clinical as well as non clinical processes and protocols are adhered to.
• Monitor the key performance indicators of the unit and initiate corrective action, whenever necessary.
• Plan and implement up gradation of the unit facilities, product equipment and services in coordination with COO
• Establishing MIS in critical areas to assist in monitoring, reporting & problem solving
• Ensures relevant statutory requirements and norms are met so as to achieve efficiency of business operations.
• Implementing the Performance Appraisal Plan for the staff, Finalization of KRA’S to the Departmental Heads, Evaluating & providing feedback.
• Enabling the employees development by specifying their job competencies & through training.
• Handle medico legal issues in conjunction with the COO.
• To reduce expenditure by cutting costs and enhance profit margins.
• Monitoring & reviewing all patient related services to ensure high degree of Customer Satisfaction Index. Should Ensure : To Achieve the set target by the financial year designated to the unit.
Revenue : EBDITA :
Supervise All Departments of MH, Consultants.
Ensure that the hospital has the latest technology & system support .
To Streamline the processes both clinical & Administrative.
To see External/Internal goodwill created for the organization.
Building a culture of strong internal cross referrals amongst the medical fraternity to retain customers. SKILLS, KNOWLEDGE & COMPETENCIES Qualification and Experience: MHA (or) MBA (or) MBBS with Dip. Hosp.Mgmt (or) MD with preferable with 5-8 years in the Operations function in a Leadership capacity. Skills and Knowledge: Good knowledge of administration
Total Quality Management & Process Improvement
Fair knowledge of Health Care Industry setup Competencies: Interpersonal Relations : Team work, Effective communication, Positive & Empathetic attitude, Presentability
Leadership & People management: Influencing people, Team work, Employee development, openness and transparency.
Personal Effectiveness : Communication, Positive and Empathetic Outlook, Initiative and Commitment, Problem Solving and Decision Making.
Work Ethics : Ensuring Process and Protocols are maintained, Focus on Learning and continuous improvement, Achievement Orientation.
If sounds Suitable, Interesting, can forward profiles to pvrao(@)alchemistindia.org under cc to nsk(@)alchemistindia.org Exposure in handling unit head responsibility for a 100 beds hospital driving targets (P&L) for at least 2- 3years.
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