desktop job in mumbai Job In Mumbai

Competency Profile : Specific/Technical Competencies The ideal candidate will be friendly, resourceful, reliable, independent and interested in helping people become more productive with their technology. We are seeking a qualified, dependable and highly-motivated person that wants to take part in an ambitious and passionate team. You must possess an excellent team spirit and you have very good troubleshooting skills. You are devoted to offering an irreproachable service to the users. 1. Bachelor’s degree in computer science or a computer-related field. 2. Good at English speaking and writing. 3. 2 years of desktop supporting experience in a 100+ users environment. 4. Familiar with Microsoft based products (Microsoft Certifications preferable). 5. Strong Knowledge of Operating System XP (WIN7 preferable, Macintosh advantage), Office Suite 2003/2007 and variety applications. 6. Broad functional knowledge of desktop computer hardware and networking principle and system administration. 7. Versed in maintenance/diagnosis tools and skilful at troubleshooing. 8. Knowledge of Scripts is an advantage (Batch files, VBScript). 9. Basic knowledge of Desktop management. 10. Ability to resolve technical complex problems under critical situation. 11. Ability to solve issues by choosing solutions from among several alternatives that are not necessarily governed by established procedures. 12. Excellent interpersonal communication skills. Ability to maintain cooperative working relationships with those contacted in the course of work activities, being good team player. 13. Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously. 14. Strong Learning capability and commit to self-development .Core competency Associated behaviours for the job 1. Always think and act with the customer in mind- Understand customer requirements.- Understand specific requirements in the field you are working in. 2. Build customer relationships based on trust- Aim at top quality standards.- Make continuous improvements on quality and deadlines.- Report on the progress of your work to your direct superior (draw up clear reports to keep your team members up to date).- Build trust relationships with other teams. 3. Be innovative- Have an open and inquiring mind.- Be able to come up with original ideas.- Be open to new ideas.- Find innovative ideas and solutions to any problem: study problems from several points of view (do not settle for the most obvious solution.- Build knowledge base for the specific problems. 4. Identify best practices in order to make the best moves- Give any new idea you have considered to the group discussion and to the team leader.- Identify the best techniques and methods internally and externally. 5. Share information and expertise in order to make the best decisions- Inform the team and your manager of your work progression.- Communicate information openly and passes on enriching experiences.- Share your knowledge and experience to your colleagues.- Understand your role and the role of the your team in the production process .- Good written as well as oral communication. 6. Be an agent for change- Function in changing circumstances with minimum confusion or loss of productivity.- Show constructive attitude when changes of direction (including levels, position, ideas…).- Be flexibility and adaptability.- Be reactive and handle pressure.- Anticipate and solve problems. 7. Seek out expertise in your field- Understand the job description- Train yourself continuously to be a recognized expert in your field.- seek new innovative technology and try to find new technical ideas and solutions.- Assess experience and permanently improve skills.- Be aware of your strengths and development needs and search for permanent progress. 8. Be autonomous and well organized- Be able to work without permanent supervision of anyone.- Be rigorous.- Know how to prioritize.- Know how to organize and plan your work.- Be aware of the importance of deadlines and respect them.- Use time productively, be efficient. 9. Be a team player and create a friendly working environment- Show team spirit and have confidence in others.- Be capable of working with other departments.- Be available and responsive.- Have a positive and constructive attitude.- Express any disagreement with tact and subtlety.- Listen to the concerns expressed by others.- Back up your team.- Communicate frankly and openly. 10. Be results-oriented- Be result oriented instead of working time conscious.- Do not put off until tomorrow what could be done today; respond to urgent requirements.- Be efficient and go for results: what you have done is more important than how you did it.- Be smart to find and use appropriate short cuts and tricks.- Persevere in front of adversity.- Continually recommend solutions for cost reduction.- Recommend any technical solution that may speed up the production process. 11. Consider the long-term impact of your actions- Always put your actions in context.- Consider several solutions before making a decision.- Assess the impact of your actions in the medium and long-term. 12. Be ambitious and committed to your objectives- Be demanding with yourself: make special efforts when needed, and always find ways to finish work on time.- Take steps to exceed expectations.- Be considered as reliable.- Aspire to be the best in what you do and be considered as a model by others.- Feel ownership in your own works. Sounds like you? Then apply online now!

Desktop Job In Mumbai