manager job in mumbai Leading MNC in Gurgaon Job In Mumbai

photo lightbox Starts--> headLB('', 'Close') Experience: 8 - 13 Years Location: Gurgaon Education: UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization Industry Type: KPO / Research /Analytics Role: Operations Mgr Functional Area: ITES/BPO/KPO, Customer Service, Ops. Posted Date: 05 May Desired Candidate Profile Position for: Leader in Debt Buying and recovery Looking for a Senior Manager to lead the Call Center Technology (CCT) team. The successful candidate will take on the leadership of the existing team of ten members and focus on deploying the newly acquired Noble dialer for optimal use of business. CCT leader will also help shaping up the long term technology strategy for the call center. Required skills, education, and experience:• Bachelor’s degree • A minimum of six years experience in managing call center technology functions. Specific work experience with managing Noble dialing platform. • Experience with working with analytics teams to understand key drivers of call center operations • Team management experience with dialer strategy and execution teams • Strong communication skills for interactions across senior, peer and junior levels in the organization. Note: Candidates having experience on Dialer administration/deployment should only apply Key Skills:Understanding Business Strategy.Strategic UnderstandingAppreciates Analyticsmanages operations per objective metrics Technical Skills:Dialer KnowledgeUnderstanding of available technologiesUnderstanding of business value of new technologyVendor interactionsKey Role in acquisition, implementation and management. Leadership and Team management:Manages CCT teamEffective Interactions with CCO, CCA,ITDevelops purpose and goals for CCT Location: Gurgaon Job Description Position for: Leader in Debt Buying and recovery Looking for a Senior Manager to lead the Call Center Technology (CCT) team. The successful candidate will take on the leadership of the existing team of ten members and focus on deploying the newly acquired Noble dialer for optimal use of business. CCT leader will also help shaping up the long term technology strategy for the call center. Required skills, education, and experience: • Bachelor’s degree • A minimum of six years experience in managing call center technology functions. Specific work experience with managing Noble dialing platform. • Experience with working with analytics teams to understand key drivers of call center operations • Team management experience with dialer strategy and execution teams • Strong communication skills for interactions across senior, peer and junior levels in the organization. Note: Candidates having experience on Dialer administration/deployment should only apply Key Skills: Understanding Business Strategy. Strategic Understanding Appreciates Analytics manages operations per objective metrics Technical Skills: Dialer Knowledge Understanding of available technologies Understanding of business value of new technology Vendor interactions Key Role in acquisition, implementation and management. Leadership and Team management : Manages CCT team Effective Interactions with CCO, CCA,IT Develops purpose and goals for CCT Location: Gurgaon

Manager Job In Mumbai Leading MNC In Gurgaon