manager job in mumbai VLCC Health Care Ltd Job In Mumbai

photo lightbox Starts--> headLB('', 'Close') Experience: 6 - 10 Years Location: Chandigarh Compensation: Best in the Industry Education: UG - Any Graduate PG - MBA/PGDM - Marketing Industry Type: Wellness/Fitness/Sports Role: Nutritionist Functional Area: Healthcare, Medical, R&D Posted Date: 21 May Desired Candidate Profile Experience : Atleast 6- yr.Desire Qualification : MBA in Sales and MarketingKnowledge,Skill & Abilities : Enjoys administrative activities, good communication skills, good organizational skills, good leadership skills, energetic, enthusiastic, motivating, enjoys working with people and has team development skills. Special Requirement : Willing to travel and take on field job, accept additional responsibilities, willing to relocate Job Description • Responsible for the Administrative , Operational and Technical aspects & smooth functioning of the centre as a whole with emphasis on the Slimming and Beauty Sections in the Centres in order to ensure the optimum capacity utilization and quality service delivery to provide client delight: o Documentation: Regular checking and corrective measures for filling of the Client Programme Records and other requisite documents & informing the Corporate Office. Ensure correct and timely software entries, checking them for necessary corrections. o Monitoring Client Progress: Regular monitoring of progress of all clients. Organize periodic meetings with respective departments to resolve concerns. Handle clients losing slowly/not getting expected results personally and coordinate with Corporate Office for further technical inputs, as and when required. o Zero Sessions: Monitoring to ensure zero sessions are handled and done as per SOP’S and within stipulated timelines. • Maintain liaison between the Centres, Corporate Office and R&D Dept. o Knowledge transfer and technical inputs from R&D or Corporate Office to the respective Centres. o Communication, implementation and compliance of all Corporate policies in the Centres. o Coordinate with Zonal head and Corporate Office in case of delays in the availability of stock - linen, documents, appliances and their accessories, and to ensure all equipment is in working condition at all times. o To take corrective measures, with advice from Corporate Office if required, in case of wrong bookings and medical contraindications. • Executions & Compliance to SOPs: To ensure that Centres achieve quality executions (minimum 40% successful clients in slimming and 60% in beauty. Minimum 70% overall execution, within validity for slimming and beauty) according to the parameters given by R&D and co-ordinate with R&D for any guidance regarding the same. Periodic technical audits and technical reviews of staff to check for compliance with SOPs. Take corrective actions at Centre level and inform Corporate Office in case of deviations and refresher training required by the staff. • Review the appointment planner: For optimum utilisation of infrastructure, staff and appliances. • Follow-up of irregular clients: Regular monitoring of client follow-up data wherever required and self follow-up for special clients including VIPs and Doctors. • Unsuccessful but regular clients: Implementation of the specific technical inputs, including counseling of such clients and co-ordinate with Corporate Office for further technical inputs as and when required. To try and achieve a maximum percentage of 10% of USR clients and to ensure it does not go beyond this level. • Validity Expiry: Monitoring of validities for calculations and informing the Corporate Office for any deviation and personal counseling of those clients who were regular but still could not complete the package. Expedite the clients’ programme to be completed within validity. • Transfer/Conversion of Clients’ Progamme: Ensure that transfers/ conversions of the clients’ programme, if any, happen with the consent & coordination of client and respective CH/AH. In case of inter centre transfers, to ensure transfer of client papers and credit note is done within the 48 hours / before client approaches the concerned centre. • Client complaints: Resolve escalated client issues and proactively initiating and reducing possible causes of complaints by customers. To ensure any client complaints is resolved within the next 7 days in case corporate intervention is required, else to resolve within the next 48 hours at the centre level itself. • Staff: Induction: Conduct preliminary technical interviews of candidates in case of vacancy and forward for approval to Corporate Office. o Orientation of Staff: To impart on-the-job training at Centre level, to new staff and send their periodic assessment to Corporate Office. o Staff Appraisal: Update the Corporate Office/Zonal Head periodically on the status for vacancies and training needs of the staff. Sales: Work with CTH and Slimming/Beauty In-charges to ensure meeting of in-house sales targets that may be set from time to time. • Events: To coordinate with Corporate Office in giving technical support to the Centre for organizing the Events and sending feedback of the same to Corporate Office. Two main events to be planned out and conducted every quarter, in co-ordination with the Corporate. • Software entries: To ensure timely entries of data on software. Also to send required data to IT department latest by the 3rd of every month. Feedback sent back by R&D post analysis , to be shared by all at centre level , actioned immediately with requisite revertals given to R&D . • Staff Attrition: To ensure that the staff attrition does not overshoot a maximum of 2% per annum. To ensure that all contracts are in place for the staff.

Manager Job In Mumbai VLCC Health Care Ltd