|
To achieve the revenue and profit targets for the store.
To monitor and control expenses through efficient store operations.
To ensure return on capital employed through efficient store management and customer service.
To control shrinkage.
Implement plans to maximize sales and meet or exceed budget.
Merchandising- Merchandise Planning and Forecasting in conjunction with the Study of past and current trends, maintain category wise performance data , place consistent requirements, study of fast and slow mover
Administration and Controls-Ensure smooth flow of operations, liasionsing with accounts department, coordinating with HR, logistics ,RM for back end support like timely delivery of stock, carry bags, manual bill books, uniforms
Inventory management -Safeguarding the assets of the organization by staying vigilant and training the guards and security staff for the same, Implementing practices like Global Count, surprise audits, keeping a check on policies and procedures being practiced religiously by the staff
Visual Merchandising- Maintaining and abiding by the EVOK Standards. Innovative and creative display , Clear expression of special campaigns, discounts, themes
To ensure setting up conducive environment at the store to facilitate purchase decisions and provide customer service.
To forecast and plan the SKU mix and volume levels for achieving the store level targets.
To ensure achievement of set targets in terms of service standards for customer transactions and operations
To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
To implement marketing plans for the store and drive sales promotion initiatives, events for the store
To ensure that the store is in compliance with all employment and state laws, including wage and hour, human rights and equal employment opportunities
To ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly
To monitor sales figures vis-à-vis forecast and interpret trends to facilitate planning
To communicate actual store sales to performance budget to all relevant store employees and ensure achievement of targets
To monitor trade-in products, its inventory management and controlling its logistics and disposal.
To optimize age of inventory and ensure stock turns.
To oversee the inventory process in the store and ensure damaged and defective goods are processed in a timely, accurate manner
To maintain a competition radar and communicate timely feedback w.r.t product, price and promotions.
Responsible for timely recruitment in line with store targets to ensure proper customer service
Ensure SKU placement in line with company guidelines and communicate changes to optimize footfall and returns per sq. ft.
.Constantly innovating methodologies to improve customer footfalls, conversions and ATV (Average Transaction Value).
Justification of Planograms based on KPI and Must Haves in the store.
Provide timely feedback to HO to steer and maneuver strategies and achieve business goals.
Ensure compliance with all policy and procedures and support store loss prevention efforts through meetings and audits.
Ensures that the stores maintains outstanding customer care standards by providing a friendly environment that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service.
Ensure that the store maintains outstanding customer standards by providing a friendly environment that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service.
House Keeping- Ensure world class house keeping standards in the store, Tidy and crisp presentation of the products
Data Analysis-Study and focus parameters like Conversion Rate, Category wise performance ,Individual Productivity etc to constantly add productivity to the store
Sales- Motivating the team to achieve the sales targets, Ensuring excellence in new age customer service standards, CRM data maintenance, Handling customer complaints People Management- Lead by example on store standards ,Train the staff as per store standards, leave planning and shifts, motivating the staff, monitor individual performances and add productivity, general discipline and punctuality at the store
To cultivate, promote and maintain company's culture through teamwork, collaboration, development of people and achievement of targets.
To ensure staff presentation is in line with company preferred standards.
To manage and motivate the store team to increase sales and ensure efficiency.
To lead the sales team to provide excellent service through greater product knowledge.
To upgrade the talent of the store team can create future leaders.
To ensure customer service training is provided to all store employees.
To ensure timely review and feedback takes place for all store employees
To create seamless customer service orientation among store employees by ensuring timely and efficient customer service.
To understand customer needs and fulfill need gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner.
|